JL Hufford Rewards :: Terms & Conditions
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JL Hufford reserves the right to add to and/or change the these Terms & Conditions at any time. We can, for example, add to or subtract from the number of points earned per dollar spent, add or remove products from the program, or terminate the entire program at our discretion.
Only purchases of JL Hufford Rewards products will earn points. Points are accumulated in an account at checkout, under the specific email account used, and are not transferrable to other accounts, redeemable for cash, or exchangeable for points in any other program operated by JL Hufford or another entity. Once redeemed to rebate status, the rebate or any portion thereof may not be converted back into points.
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JL Hufford Rewards :: Frequently Asked Questions
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Q: Why are you doing this?
A: Part of the JL Hufford business model is a customer-centered approach where we try to create a positive shopping experience by providing exceptional prices & promotions for repeat customers, a highly intuitive website design, and friendly customer support. To that end, we determined which products were most likely to be reordered and then entered the majority of them into this program. Many of our customers are small businesses who order very large quantities of chai and coffee. This gives them a rebate on top of our guaranteed lowest prices. So, although JL Hufford will make less profit in the short term, in the long run we intend to attract more customers and retain those high volume customers.
Q: Which products can earn someone points?
A: Such products are called “JL Hufford Rewards products”. Currently coffee, tea, chai, cocoa, and iced coffee. Examples of such products are Big Train chai tea and iced coffee mix, JL Hufford unflavored and flavored gourmet coffees, JL Hufford espresso beans, Illy, Lavazza, and Ghirardelli coffees, coffee and tea gift packs, Tea Forte tea infusers, and Republic of Tea tins and bulk tea.
Q: How many points do I get?
A: For every dollar you spend on a JL Hufford Rewards product, 3 points are deposited into your account.
Q: I never set up a JL Hufford Rewards account, but I did purchase some Points products, how can I get my points?
A: If you have already ordered with us, you were automatically entered into the JL Hufford Rewards program and do have an account. If you have lost your password, then go to http://www.jlhufford.com/myaccount.asp and click on "Forgot your password?", and your password will be emailed to the email address you provided. Once you have your password, go back to http://www.jlhufford.com/myaccount.asp and log in. You will see the number of points we have automatically deposited into your account for all purchases.
Q: I don't want want to purchase anything now, but I do want to create an account and learn about "double point day" and other promotions; how can I do that?
A: Go to http://www.jlhufford.com/mailinglist_subscribe.asp, and follow the directions for setting up an account. The next time you order, you can log in with that account when prompted.
Q: How will I know how many points I have?
A: You can log into your account, located at http://www.jlhufford.com/myaccount.asp, and your total current points will be displayed.
Q: How do I convert points into savings?
A: Log into your account and click on the "Redeem Now" link. Then select the rebate certificate amount that you want to receive (note, you don't have to use all your points). After pressing the redeem button, your rebate code will be associated with your account. Any time you log in to your account, your certificate will be remembered by our system and applied when you checkout. The code is good for a discount for up to 90 days. You must have accumulated at least 500 points in order to redeem points for a rebate.
Q: Can I turn in my JL Hufford Rewards rebate for points if I don’t use it up in time?
A: We don't have a way for you to do this through your account, but if you decide you don't want to use a rebate code you created, email support@jlhufford.com and request that your rebate certificate amount be transferred into points.
Q: Will my points ever expire?
A: No. Although, the JL Hufford Rewards rebate certificate that you receive for your points has a 90 day expiration date.
Q: I'm still confused, is there someone I can contact directly?
A: Sure, contact support@jlhufford.com or call our support team at (877) 554-8336 any time for further clarification.
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