Every and only non-consumable products purchased from jlhufford.com can be returned, in accordance with the conditions listed below.  Consumable products may not be returned. However, if you are in any way dissatisfied with a consumable product, you may contact us at support@jlhufford.com with your concerns.

COFFEE AND ESPRESSO MACHINES: All new electric coffee and espresso  machines may be returned within 30 days of the product's being delivered. In order for you to return a coffee or espresso machine for a refund, store credit, or exchange:

1. Prior to returning any item to jlhufford.com, your need to complete a Return Request Form, available by clicking here. 
    

2. In the event that a return is approved, you will  receive a return authorization number from JL Hufford.  Write this number in a highly visible place on the return shipping carton.
    

3. Please return every part of the item purchased.  Product parts include but are not limited to all non-edible gifts, the product's original packaging container and inserts, and any and all accessories, instruction manuals, warranty papers, etc that you received with and only with that item. 
   
   If a machine is returned without a warranty card, then you will only be credited back fair market value for the deficient product.  If the machine is returned without certain parts, then your credit or exchange value may have the value of those parts deducted from it.  If the machine is not returned in proper functioning condition, then you may incur fees for getting the product repaired.  If a pre-paid shipping label is provided to cover the costs of returning a defective machine and the machine is not found defective, you will incur the shipping cost of the prepaid shipping label. For this reason, we suggest getting a no-cost product exchange for any defective merchandise within the first 30 days of receiving your machine.
    

4. In the event that a machine includes an edible gift, the gift should not be returned with the machine, and its selling price will be deducted from the return credit.
    

5. Send the product in a package to JL Hufford / Attn: Returns / 1175 Sagamore Pkwy S. / Lafayette, IN 47905, unless instructed otherwise.
    

6. There are fees that will be assessed when a machine is returned under our 30-Day Satisfaction Policy.  Such fees include original shipping (even if the item was originally shipped at no charge, we charge the cost to JL Hufford for shipping the product to the recipient), pre-paid shipping for return of a defective machine if the machine is not found defective, the purchase price of any included but not returned parts, the fair market value of any non-edible not returned gifts, the fair market value of any edible gifts, and any drop-ship fees, which are fees that JL Hufford is charged in order for the product to be shipped directly from the manufacturer or some distinct fulfillment facility (See below).  Please note that if the return policy above is not followed, additional fees may apply.  To find out what it would cost to return a particular product, please email support@jlhufford.com with the product id in question as well as a description for why the product would be returned.

EVERY PRODUCT EXCEPT COFFEE AND ESPRESSO MACHINES: All non-consumable products except coffee and espresso machines may be returned within exactly five days of the product's being delivered.

1. The product must be unused and not damaged.  If the product was damaged in shipping, please contact us at (877) 554-8336 so that we can file a claim with the courier.
    

2. Prior to returning any item,  complete a Return Request Form, available by clicking here. 
    

3. In the event that a return is approved, you will  receive a return authorization number from JL Hufford.  Write this number in a highly visible place on the return shipping carton.
    

4. Please return every part of the item purchased.  Product parts include but are not limited to all non-edible gifts, the product's original packaging container and inserts, and any and all instruction manuals, warranty papers, etc that you received with the item.  If a machine is returned without a warranty card, or without any other original part, you will only be credited back fair market value for the deficient product. 
   
   An item will only be accepted by JL Hufford if it is in proper, functioning condition.  Non-functioning products, which are reported as such during the first five days after the item was received, must be repaired or replaced (at no charge) before being returned.  If a pre-paid shipping label is provided to cover the costs of returning a defective product and the product is not found defective, you will incur the shipping cost of the prepaid shipping label.
    

5. In the event that a machine includes an edible gift, the gift should not be returned with the machine, and its selling price will be deducted from the return credit.
    

6. Please send the product in a package to JL Hufford / Attn: Returns / 1175 Sagamore Pkwy S. / Lafayette, IN 47905, unless instructed otherwise.
    

7. There are fees that will be assessed when a machine is returned under our Return Policy: original shipping (even if the item was originally shipped at no charge, we charge the cost to JL Hufford for shipping the product to the recipient), shipping of a defective machine if the machine is not found defective, the purchase price of any included not returned parts, the purchase price of any edible gifts, and drop-ship fees, which are fees that JL Hufford is charged in order for the product to be shipped directly from the manufacturer or some distinct fulfillment facility (See below).  To find out what it would cost to return a particular product, please email support@jlhufford.com with the product id in question as well as a description for why the product would be returned.