Order Cancellation
Most orders may be canceled prior to shipment. No cancellations will be possible after the order has shipped. In the event that one or more of your order items are fulfilled directly by the manufacturer, your order may be canceled only after we receive successful cancellation confirmation from the manufacturer. To cancel an order, send a cancellation request to support@jlhufford.com. In the subject line of the email, write the words CANCEL ORDER ID X, where X equals your Order ID. If your order is successfully canceled, we will email you a cancellation confirmation. Shipments refused by the customer will be refunded minus shipping charges incurred by JL Hufford for both original and return shipment provided that all items arrive intact and in original condition.
Damaged / Defective On Arrival Shipment / Wrong/Missing Item
Any items from your order that are damaged by the shipping courier during transit or defective upon arrival must be reported within 5 days of delivery. These items will be promptly exchanged for an identical item. In instances where stock is no longer available, your account will be credited. To report a damaged or defective item, send an email to support@jlhufford.com or call Customer Service toll-free at 877-554-8336. If JL Hufford has made an error in shipment either with the wrong item or missing items from the order, we will promptly replace your order with the correct items and will pick up at no charge the wrong item from the delivery address listed in the order.
Our Customer Satisfaction Policy --
JL Hufford’s Customer Satisfaction Policy provides that, for the product categories listed below, you may return your purchase for any reason (excluding misuse, abuse, neglect, catastrophe, etc.) within that product’s respective 30 or 10 day Household/home-use product period or 7 day Commercial product period outlined below. No returns will be allowed past the respective period. No returns will be allowed on any product that was not part of the original purchase through JL Hufford (i.e. resale of product through 3rd Party on Amazon, Ebay, etc.).
All new and refurbished Household/home-use Kitchen Electrics products including Coffee and Espresso Machines and Grinders have a 30 Day Satisfaction Period which starts from the date of delivery. After the 30 Day Satisfaction Period, manufacturer’s warranty applies.
Commercial Blenders and Mixers, and components including sound enclosures, from Vita-Mix and Blendtec (with exclusions listed below of Non-Returnable items), as well as commercial espresso machines with a water tank (not direct connect) may be evaluated by the end-user for a period of 7 days from date of delivery. If used, requests for exchange or credit (no refund) only will be allowed within those first 7 days. All of our competitors selling commercial blenders explicitly forbid the return of used equipment, so we offer this 7 day period as a courtesy to our valued customers. If you need to purchase a commercial blender, we do recommend speaking with our trained professionals before purchase to avoid original and return shipping charges for an exchange. Returned blenders must be in like new condition without obvious signs of wear. Returns for refund (minus original shipping incurred by JL Hufford) will be allowed for 30 days from date of delivery for new and unopened items only (see exclusions to this policy below).
All new and unused Cookware, Cutlery, Drinkware, Kitchen Utensils, and Tea Kettles have a 10 Day Satisfaction Period.
All Store Display, Demonstration, or Open-Box Household/home-use Kitchen Electrics products including Coffee and Espresso Machines have a 10 Day Satisfaction Period which starts from the date of delivery. These products may be returned for exchange or store credit only. After the 10 Day Satisfaction Period, manufacturer’s warranty applies.
The following items are Non-Returnable except in the case of damages during shipment or defect-on-arrival (Please refer to "Damaged / Defective On Arrival Shipment" paragraph above):
Blendtec Dispensers and Blender Dispensers (D8, BD8, BI, BDI, Mega Blender)
Commercial Coffee and Espresso Grinders and Plumb-able/Direct Connect Espresso Machines
Open Box Cutlery, Drinkware, Kitchen Utensils, and Tea Kettles
Opened and Used Cookware, Cutlery, Drinkware, Kitchen Utensils, and Tea Kettles
All consumable items, including Gourmet Foods, Beverages, and Gift Packs
All books including cookbooks and Vita-Mix recipe books
All Replacement Parts for Coffee and Espresso Machines
Opened and Used Blendtec and Vita-Mix Blender Containers/Jars, Blades, and Parts
Exchange / Return Information
All Exchange / Return Requests must be submitted via the Return Request Form at http://www.jlhufford.com/contact/return_request.asp and are subject to policies outlined below. Please Note: Our warehouse does not accept any packages without a valid RMA (Return Merchandise Authorization) number.
All claims of defect will receive troubleshooting assistance from a JL Hufford and/or manufacturer’s technician before authorization of return. All returned items are bench tested to manufacturer standards and JL Hufford makes the final determination pertaining to the nature of defect. Products tested and found to be functioning according to manufacturer standards may not be exchanged for an identical new product and may be subject to shipping fees.
JL Hufford does not assess any restocking fees; however, original and/or return shipping fees may apply. All non-defective returns will be assessed actual original shipping charges assessed at time of purchase and customer is responsible for return shipping. Shipping charges incurred by JL Hufford for "Free Shipping" orders are non-refundable. In the event of an exchange, JL Hufford may provide a pre-paid shipping label for your convenience and deduct the value of the shipping charge from your credit that can be applied to the exchange. If the returned items are not found to be in the condition as described, you will be responsible for the return shipment charge. Edible free gifts (coffee, tea) are non-returnable and will be deducted from the final return or credit amount.
Items must be returned with original packaging, including warranty card and manuals and received in the same condition as delivered. JL Hufford is not responsible for damages that occur due to improper packaging or neglect to follow the Return Instructions provided with the RMA number, which addresses proper cleaning and preparation of the item before shipment. All necessary repair and/or cleaning fees performed by our certified technicians will be deducted from the final return or credit amount. We strongly advise that your return shipment be insured through the shipping courier.
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