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Satisfaction Policy

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JL Hufford Return/Exchange Guidelines


If you are not satisfied with your purchase, most products can be returned or exchanged within the defined periods listed below and may be subject to a restocking fee (see table below). All returns and exchanges require a Return Authorization number. Please fill out the following form to request a Return Authorization number or you can contact us direct.

If it is our Mistake (errors occur occasionally):


If your product was shipped incorrectly or arrived damaged or defective, we will replace the item(s) at our expense. Please do not use these items, and please report the problem to us, in writing or by phone, within 48 hours of delivery. Some items may receive troubleshooting assistance by our support team or technicians as part of this process to ensure product is defective.

What is the Returns/Exchange Period for my Item(s):


30 Day Returns/Exchange Period:

RESIDENTIAL ITEM(S): New, Refurbished, and Open Box items designed for Residential use have a 30-day return period from the date of delivery.
7 Day Returns Period: COMMERCIAL ITEM(S): New, Refurbished and Open Box items designed for Commercial use have a 7-day return period from the date of delivery.
Items that CANNOT be returned
(when not due to a JL Hufford mistake)
Books (including cookbooks), replacement parts, consumable items (coffee and drink mixes), and opened filters or chemical cleaners cannot be returned. In addition, dispensing blender systems and water-plummable (direct connect) espresso machines cannot be returned. Items that are damaged, missing parts/accessories, or are otherwise in poor condition are not eligible for return. Any item delivered that is beyond its respective Returns Period will not eligible for return.
Closeouts, Demo models,
Overstock, Clearance,
or Special Promotions
Any item purchased with a sale price ending in $.88 is not returnable unless otherwise indicated.

About Return Shipping:


If an item must be returned due to a mistake by JL Hufford, we will issue the appropriate shipping label at our cost. Instructions will be provided to properly ship the items back to us. For returns due to other reasons, we recommend insured shipments with tracking, such as FedEx and UPS.

Please note that items must arrive back to us in the same condition that they were delivered, including the over pack carton, for the applicable refund amount (below) to be issued.

*An RMA number must be issued before returning the item or it will be refused. *

How Refund Amounts Are Calculated:


For refunds of returnable items within their Return Period:

Item(s) designed for RESIDENTIAL Use that are NEW and UNUSED. 100% Full Refund minus original shipping fees
Item(s) designed for COMMERCIAL Use that are NEW and UNUSED. 100% Full Refund minus original shipping fees
Item(s) designed for RESIDENTIAL Use that are gently used and are in like-new condition 80% refund of the item(s) price minus original shipping fees
Item(s) designed for COMMERCIAL Use that are gently used and are in like-new condition 75% refund of the item(s) price minus original shipping fees
Item(s) REFUSED upon delivery or UNABLE to be delivered 80% refund of the item(s) price
The following item(s) that are USED: Cookware, Cutlery, and Cutting Board products 0% refund and cannot exchange

What Products can be Exchanged:


Items designed for Residential Use that are in new, gently used, and in like new condition can be exchanged within their defined period for 100% of their purchase price, less original shipping costs, towards item(s) of equal or greater value. Store credit will be issued after we receive and inspect the product(s).

How Refunds Are Issued:


Once the returned item is received into our facility and the condition of the item(s) is verified, the appropriate refund will be issued within 5 to 10 business days based on the table above.

Click Here for the Return Request Form
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