Order Cancellation
Most orders may be cancelled prior to shipment. No cancellations will be possible after the order has shipped. In the event that one or more of your order items are fulfilled directly by the manufacturer, your order may be cancelled only after we receive successful cancellation confirmation from the manufacturer. To cancel an order, send a cancellation request to support@jlhufford.com. In the subject line of the email, write the words CANCEL ORDER ID X, where X equals your Order ID. If your order is successfully cancelled, we will email you a cancellation confirmation.
Damaged / Defective On Arrival Shipment
Any items from your order that are damaged by the shipping courier during transit or defective upon arrival must be reported within 5 days of delivery. These items will be promptly exchanged for an identical item. In instances where stock is no longer available, your account will be credited. To report a damaged or defective item, send an email to support@jlhufford.com or call Customer Service toll-free at 877-554-8336.
Our Customer Satisfaction Policy
JL Hufford’s Customer Satisfaction Policy provides that, for the product categories listed below, you may return your purchase for any reason (excluding misuse, abuse, neglect, catastrophe, etc.) within that product’s respective 30 or 10 day period outlined below. No returns will be allowed past the respective period.
All new and refurbished Kitchen Electrics products including Coffee and Espresso Machines and Grinders have a 30 Day Satisfaction Period which starts from the date of delivery. After the 30 Day Satisfaction Period, manufacturer’s warranty applies.
All new and unused Cookware, Cutlery, Drinkware, Kitchen Utensils, and Tea Kettles have a 10 Day Satisfaction Period.
All Open-Box Kitchen Electrics products including Coffee and Espresso Machines have a 10 Day Satisfaction Period which starts from the date of delivery. These products may be returned for exchange or store credit only. After the 10 Day Satisfaction Period, manufacturer’s warranty applies.
The following items are Non-Returnable except in the case of damages during shipment or defect:
Open Box Cutlery, Drinkware, Kitchen Utensils, and Tea Kettles
Opened and Used Cookware, Cutlery, Drinkware, Kitchen Utensils, and Tea Kettles
All consumable items, including Gourmet Foods, Beverages, and Gift Packs
All books including cookbooks and Vita-Mix recipe books
All Replacement Parts for Coffee and Espresso Machines
Opened and Used Blendtec and Vita-Mix Blender Containers/Jars, Blades, and Parts
Exchange / Return Information
All Exchange / Return Requests must be submitted via the Return Request Form at http://www.jlhufford.com/contact/return_request.asp and are subject to policies outlined below. Please Note: Our warehouse does not accept any packages without a valid RMA (Return Merchandise Authorization) number.
All claims of defect will receive troubleshooting assistance from a JL Hufford and/or manufacturer’s technician before authorization of return. All returned items are bench tested to manufacturer standards and JL Hufford makes the final determination pertaining to the nature of defect. Products tested and found to be functioning according to manufacturer standards may not be exchanged for an identical new product and may be subject to shipping fees.
JL Hufford does not assess any restocking fees; however, original and/or return shipping fees may apply. All non-defective returns will be assessed actual original shipping charges incurred by JL Hufford and customer is responsible for return shipping. In the event of an exchange, JL Hufford may provide a pre-paid shipping label. If the returned items are not found to be in the condition as described, you will be responsible for the return shipment charge. Edible free gifts (coffee, tea) are non-returnable and will be deducted from the final return or credit amount.
Items must be returned with original packaging, including warranty card and manuals and received in the same condition as delivered. JL Hufford is not responsible for damages that occur due to improper packaging or neglect to follow the Return Instructions provided with the RMA number, which addresses proper cleaning and preparation of the item before shipment. All necessary repair and/or cleaning fees performed by our certified technicians will be deducted from the final return or credit amount. We strongly advise that your return shipment be insured through the shipping courier.
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