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JL Hufford Return/Exchange Guidelines
HOLIDAY RETURNS JL Hufford has extended its normal 30-day return time frame for the holiday season. Any new or refurbished residential items purchased after November 23, 2015 may be returned as late as January 18, 2016, if they do not fall within the normal 30-day return policy. PLEASE NOTE: Commercial products, parts and consumables (coffee, tea, beverage mixes, etc.) will still adhere to their normal return periods.
If you are not satisfied with your purchase, most products can be returned or exchanged within the defined periods listed below and may be subject to a restocking fee (see table below). All returns and exchanges require a Return Authorization number. Please fill out the following form to request a Return Authorization number or you can contact us direct.
If it is our Mistake (errors occur occasionally):
If your product was shipped incorrectly or arrived damaged or defective, we will replace the item(s) at our expense. Please do not use these items, and please report the problem to us, in writing or by phone, within 48 hours of delivery. Some items may receive troubleshooting assistance by our support team or technicians as part of this process to ensure product is defective.
What is the Returns/Exchange Period for my Item(s):
About Return Shipping:
If an item must be returned due to a mistake by JL Hufford, we will issue the appropriate shipping label at our cost. Instructions will be provided to properly ship the items back to us. For returns or exchanges due to other reasons, we recommend insured shipments with tracking, such as FedEx and UPS.
Please note that items must arrive back to us in the same condition that they were delivered, including the over pack carton, for the applicable refund amount (below) to be issued.
*An RMA number must be issued before returning the item or it will be refused. *
How Refund Amounts Are Calculated:
For refunds of returnable items within their Return Period:
What Products can be Exchanged:
Items designed for Residential Use that are in new, gently used, and in like new condition can be exchanged within their defined period for 100% of their purchase price, less original shipping costs, towards item(s) of equal or greater value. Store credit will be issued after we receive and inspect the product(s).
How Refunds Are Issued:
Once the returned item is received into our facility and the condition of the item(s) is verified, the appropriate refund will be issued within 5 to 10 business days based on the table above.