I have owned a thermal coffee maker for most of my coffee drinking days. I had a simple machine and found that since I was a more rounded coffee drinker I could step up my machine to a name brand. On JL Hufford I found a Saeco Easy Fill thermal coffee maker and invested. The machine was great in all areas but one, the thermal carafe. I have used thermal carafes before and understand that they do need to be poured a little slower than the traditional glass carafe but even with this in mind I found it hard to keep a nice stream of coffee going into my cup! I was a little frustrated and decided to contact the manufacturer to see if they had any tips for me. Come to find out I am not the only person to currently have issues with this carafe. In fact they designed another that is much easier to use and shipped it to me free of charge. Now I have a wonderful, in all aspects, thermal coffee maker that I enjoy and would gladly suggest to anyone looking to upgrade!