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Beware I give this no stars |
July 5, 2011 |
| Reviewer:
Anonymous person
from Osburn, ID United States
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Buyer beware of this machine and this company, read the small print! If something goes wrong with your machine you are responsible for sending it back, they do not stand by their products and take no responsiblility for faulty equipment. NOTE FROM JL HUFFORD Customer indicated that machine began tripping the GFI outlet while heating. This is a clear indication that the boiler heating element has been damaged because it melted when a user allowed the water level to become too low inside the internal boiler. This information is already available pre-purchase on the product page under "Warranty and Support." It is also discussed in our Espresso Maintenance Knowledge Base Article under "Daily Cleaning." The user manual / warranty card also indicate that this kind of damage is not covered under warranty, because it can be avoided by proper use. The reason for this is that these kinds of espresso machine heating elements are controlled by thermostats on the outside body of the boiler. When kept filled, the heating element is immersed in water inside the boiler and the heated water (or steam) conducts the heat to the metal body, and the thermostats accurately control the heating element. When espresso is brewed, or water is dispensed, the boiler is automatically kept full by the pump. When steam is made to froth milk, the water level drops inside the boiler and has to be replenished immediately after frothing by activating the pump. Otherwise, the heating element is no longer immersed in water, but rather now just surrounded by air. The air does not conduct heat to the metal body fast enough to activate the thermostats. This causes the heating element to reach temperatures above 1,000 degrees, which is enough to rupture its copper casing which triggers the GFI outlet protection. When the boiler is kept full with water, it is 100% impossible for this to happen to the heating element. This is why that kind of damage is not covered under warranty. It would be like not properly maintaining the fluid levels, such as coolant, in an automobile. Please understand we take no comfort in giving the bad news when this happens, but the damage is 100% avoidable with proper use.
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